FAQs - Redcat Photography


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To help you find an answer to your question as quickly as possible, we've put together a list of some common questions.

If you can't find what you're looking for, feel free to get in touch and we'll help you out.

How do I use the online store?

We've made a quick guide to help you navigate our online store. You can read it here.

When will the photos from an event be uploaded?

We try to put the photos from an event on our website as quickly as we can. However in order to make sure that they look awesome when you buy them, we need to edit and adjust the photos. This can take any time between 24 hours to a week depending on the size of the event. For updates on our latest events, stay tuned to our twitter and facebook pages.

Why do I get taken to a different website when I view my store shopping cart?

Our ecommerce service is powered by a company called SmugMug. When you checkout through our store, you will be directed to a their site where you can see the contents of your shopping cart and make a payment.

Is postage and packaging included in the prices displayed in the store?

These costs aren't included in the prices displayed on our site because they vary depending on the delivery location. The total cost will be shown once you've entered your postage address at checkout.

Can I return a product if I change my mind? 

Unfortunately we can't offer returns or refunds on products.

What happens if I'm not satisfied with the product I receive?

If you're not fully satisfied with a product you have bought from us (both online or at an event), please get in touch with us. 

What are your reproduction fees?

Please see our price list here

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